Privacy Policy

This Privacy Policy describes how Vortiquad collects, uses, stores and protects the information of people who use the Vortiquad browser extension ("the extension", "the service"). Vortiquad is the party responsible for processing the data described in this document.

This document should be read together with the service's Terms and Conditions. In the event of any conflict regarding personal data, this Privacy Policy prevails.

Vortiquad needs to see your screen in order to help you, so this section deserves special attention:

• Screen capture never happens in the background without your knowledge. It only activates when you explicitly start a session and select which screen, window or tab to share through the browser's native picker.
• While the session is active, periodic captures are taken to keep a recent image available so we can answer your questions with visual context.
• Each captured image is sent, together with your question, to our server and from there to an external artificial intelligence provider to generate the answer.
• Capturing stops automatically when the session ends (the "Stop session" button) or when you close the tab where the session was active.

Vortiquad uses the browser's native speech recognition to listen to your questions. This audio processing happens through the browser's own features, and what is sent to our servers is only the resulting transcribed text, not the audio itself. Likewise, answers are played back using the browser's native text-to-speech.

• Authenticating you and managing access to your account and subscription.
• Generating the assistant's answers based on your question, the screen image and, where applicable, the active Knowledge Base.
• Maintaining conversation context within a single session, so the assistant doesn't make you repeat information unnecessarily.
• Calculating service usage associated with your account (session time, number of queries) for the purposes of administering your contracted plan.
• Providing technical support when you request it.
• Complying with legal obligations when applicable.

We do not use your data for advertising, nor do we build marketing profiles with your information.

We share information strictly with those necessary for the service to function:

• Artificial intelligence provider: screen images, questions and, when applicable, the content of the active Knowledge Base, are sent to an external AI provider to generate the assistant's answer. This transmission happens through our own server, which acts as an intermediary.
• Technical infrastructure providers: hosting and processing services necessary to operate our backend.

We may disclose specific information if required by law, a court order, or a competent authority, to the extent strictly necessary to comply with such requirement.

It's important to distinguish two different places where your information lives:

In your own browser (the extension's local storage)

Your session token, unlocked datasets, which Knowledge Base you have active, and your usage statistics are stored in the extension's local storage, inside your own browser. This data does not leave your device except when it needs to be synced with our server (for example, to validate your session).

On our server

Your email address, subscription status and aggregated usage data are stored on our server infrastructure so we can offer you continuous service across sessions and devices.

Temporary session memory

The conversation history within an active session lives only in the browser's temporary memory (sessionStorage) and is automatically deleted when the session ends or the browser is closed. It is not stored permanently.

Account data (email address, subscription status, usage statistics) is kept on our server for as long as your account remains active. We do not currently apply automatic deletion based on elapsed time: this data is retained until you expressly request the deletion of your account, at which point we proceed to delete it in accordance with section 9.

The conversation history of each session, as explained in section 7, is not retained beyond the active session.

As a user, you can at any time:

• Access the data we have associated with your account.
• Rectify incorrect or outdated information.
• Request deletion of your account and the erasure of your personal data stored on our server.
• Revoke screen capture permission at any time, by stopping the active session or uninstalling the extension.
• Object to the processing of your data for specific purposes, when applicable.

To exercise any of these rights, write to us at contacto@vortiquad.com. We will respond to your request within a reasonable time in accordance with the personal data protection regulations applicable in the Argentine Republic (Law 25.326).

We apply reasonable measures to protect your information, such as encrypted communication between the extension and our server. However, no system is completely infallible: we cannot absolutely guarantee the security of transmitted or stored information, and we recommend not sharing screens containing extremely sensitive information while a session is active.

Vortiquad is intended for professional and business use, and is not directed at minors. We do not knowingly collect data from minors. If we become aware that an account was created using a minor's data without due authorization, we will proceed to delete it.

We may update this Privacy Policy at any time to reflect changes in the service or in applicable regulations. Changes take effect upon publication. If the changes are substantial, we will make reasonable efforts to notify them prominently within the extension or by email. We recommend reviewing this document periodically.

For questions about this Privacy Policy, or to exercise any of the rights described in section 9, you can write to us at contacto@vortiquad.com.

We also inform you that the Agencia de Acceso a la Información Pública, as the Control Authority under Law 25.326, has the power to handle complaints and claims filed in relation to non-compliance with personal data protection regulations.