Customer Support Training

Your team learns
while they work

Vortiquad guides your support agents in real time. Ticket management, escalations, SLAs and case resolution, explained by voice while they serve real customers.

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Why Vortiquad for Customer Support

Productive agents from day one

Support turnover is high and training agents costs time and money. Vortiquad supports each agent on the exact ticket they are resolving.

⚡

Agent ramp-up in days

New agents manage tickets, escalate correctly and apply procedures from day one, guided in real time.

🎙️

Voice assistance on the case

The agent asks how to resolve or escalate a case and Vortiquad answers about the exact ticket, without slowing service.

📉

Fewer escalations and L1 tickets

By resolving on screen what used to be escalated, level-1 support load drops and resolution time improves.

How it works

They learn while they serve

1

Install the widget

Chrome or Edge extension over your help desk, ready in minutes.

2

The agent asks

By voice or click, they ask for help about the ticket or case they are handling.

3

Vortiquad guides them

Contextual assistance powered by the specialized Customer Support dataset.

ZendeskFreshdeskIntercomServiceNowHelp Scout
FAQ

Support training with Vortiquad

Does it work with my support tool?+
Yes. Vortiquad works as a layer over any web help desk in Chrome or Edge — Zendesk, Freshdesk, Intercom, ServiceNow, Help Scout and more. No integration or changes.
Does it reduce escalated tickets?+
Yes. By guiding the agent to resolve on screen what used to be escalated, level-1 support load drops and average resolution time improves.
Is it useful for call centers with high turnover?+
Especially. Since the agent learns while they work, ramp-up drops drastically and turnover stops being an operational bottleneck.

Your agents learn while they work

Accelerate your help desk adoption with a digital mentor that guides in real time.

Get started →